It Help Desk Support

ITC240 – IT Infrastructure Management Assignment item 2 IT dish Desk Report By Ashley West 1135 2009 control come on of Contents Introduction3 What operate can a garter desk decl ar oneself?4 Service Delivery6 Benefits7 Help Desk Alternatives8 Organisational Issues9 Scenario Examples10 Conclusion11 Word total11 References12 Introduction As technology has constitute more advanced it has become harder for the just user to keep-up, sparking the need for divine service returnss in the IT area. now without a strong support backbone, an IT environment cannot be expect to operate at its full potential. The implementation of a serve well desk at Charles Sturt University provide provide many services to usefulness twain provide and students. This will increase productiveness across the board by minimising downtime caused by IT issues. How these services are delivered is likewise important as the nature of queries c an disaccord in scale and importance, and the cooperate desk must handle these differing service requests efficiently. The benefits that the attention desk would bring to the university greatly outweigh the apostrophizes, with both cost and benefits world addressed in this report. What services can a Help desk provide?

The implementation of a help desk at Charles Sturt University will provide many services to benefit both staff and students. This will increase productivity across the board by minimising downtime caused by IT issues. These services could include phone support, in someone support, call-in support and online support. Typically when a customer contacts the he lp desk, it is in regards to a problem that ! has just occurred and they are want an immediate remedy. This limits the time in which the help desk has to find a solution to the problem, particularly since the customer is also in a frustrated state. The help desk is seen as the face of the IT department, so anything that major power go wrong for the customer will carry on them blaming the help...If you indirect request to get a full essay, enounce it on our website: OrderEssay.net

If you want to get a full information about our service, visit our page: write my essay